PRIVACY POLICY.

1. Who we are

Arbify ("Arbify", "we", "us") is a fitness coaching client portal operated by Coach Antonio Arbid, based in Lebanon. This policy covers the Arbify app (iOS, Android and web at app.arbify.me), the website www.arbify.me, our join and renewal pages, and our coaching services.

2. Eligibility

Arbify is for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If you believe a minor has created an account, contact support@arbify.me and we will delete it.

3. Information we collect

• Account information: name, email address, phone/WhatsApp number and coaching tier. We do not use passwords: you sign in with a 6-digit code sent to your email.
• Information you enter in the app: body weight, blood pressure, resting heart rate, sleep, macronutrient (meal) logs, self-rated 1–5 scales (e.g. energy, mood, stress), training logs and check-ins.
• Progress photos: photos you choose to upload from your camera or photo library. We only access the camera or library when you choose to upload.
• Coach messages: messages you exchange with your coach in the in-app Coach chat, where coaching takes place. If you contact support by email or WhatsApp, we keep that correspondence to answer you.
• Payment details: when you apply or renew, we collect the phone number you pay from on Whish, the payment method you chose (Whish app or cash at a Whish shop), your reference code, the amount and the date. We use these only to match your payment to your account and to keep payment records. We never see or store your Whish PIN, card numbers or Whish account balance.
• Technical data: basic device, browser and log data that our app platform (Glide) processes to run the app and keep it secure.
• Push notification data: your device push token, OneSignal device ID and notification preferences, used only to send you Arbify notifications.

4. How we use your information

• To provide your coaching: build and adjust your training plan, meal/macro targets and supplement guidance, and review your check-ins and photos.
• To communicate with you about your coaching and account, including push notifications you can turn off.
• To verify payments and manage your tier.
• To email you your payment instructions, confirmation and renewal reminders.
• To keep the service secure and fix problems.

We do not sell, rent or share your personal data for advertising. We do not use your data for automated decisions; all coaching decisions are made by a human coach.

5. Who can see your data

Your check-ins, photos and messages are visible only to you and your assigned coach. We use Glide (glideapps.com) to host the app, store app data and send sign-in codes; Glide processes data on our behalf. We use OneSignal (onesignal.com) to send push notifications, such as check-in reminders and coach messages. To do this, OneSignal processes your device's push token, a OneSignal device/player ID linked to your Arbify account, your device type and app version, and your notification preferences. OneSignal processes this data on our behalf and does not use it for advertising. You can turn notifications off at any time in your phone's settings (Settings > Notifications > Arbify); the app keeps working without them. If you choose to contact us on WhatsApp, WhatsApp's own privacy terms apply to those messages. We may disclose data if required by law.

Whish Money is the payment provider. When you pay, you deal with Whish directly and Whish's own terms and privacy policy apply to that payment. We don't send your Arbify data to Whish.

6. Retention and deletion

We keep your data while your account is active. You can delete your account at any time:

• In the app: Profile > Account management > Delete Account. Deletion is immediate.
• By email: send an email to support@arbify.me from your registered address with the subject "Delete my account". We complete it within 72 hours.

Deletion removes your account, check-ins, logs, photos, messages and push notification data. Residual copies in backups are purged within 30 days. We may keep limited payment records where the law requires it. Full instructions: www.arbify.me/delete-account

After you delete your account, we keep a short internal note that an account was deleted (an internal number, your coaching tier, the date, and whether you or your coach deleted it) so we can keep accurate records. Your first name and last initial are kept with this note for no more than 30 days and then removed. It contains no email, phone number, health data, photos or messages.

7. Security

We use reasonable technical and organisational measures, including access restricted to your account and coach. No system is 100% secure.

8. Your rights

You can ask to access, correct, export or delete your data, or withdraw consent for photo uploads, by contacting support@arbify.me.

9. Not medical advice

Arbify is a fitness coaching service, not a medical service. Data such as blood pressure or resting heart rate is self-reported for coaching context only and is not used to diagnose or treat any condition.

10. Changes

We will post updates on this page and change the effective date.

11. Contact

support@arbify.me · WhatsApp +961 76 753 382 · Lebanon