DIRECT CLIENT & APP SUPPORT
SYSTEM
SUPPORT.
Need help with your Arbify account or coaching? Contact a real person.
EMAIL SUPPORT
Email Desk
We reply within 48 hours for account, sign-in, billing, or data requests.
support@arbify.me →CLIENT PORTAL
Arbify App
Open the Arbify web app in any browser on iPhone, Android, or desktop.
app.arbify.me →TROUBLESHOOTING & ACCOUNT
COMMON QUESTIONS.
I can't sign in.
Arbify has no password. Enter the email you gave during onboarding and we email you a 6-digit sign-in code; check spam/promotions if it doesn't arrive. Still stuck? Email or WhatsApp us.
How do I change my tier?
Message us. Changes apply from your next billing cycle. There is no minimum commitment.
How do I cancel?
Tell us by email or WhatsApp at any time. Cancellation takes effect at the end of your paid period. Payments are non-refundable.
How do I pay?
Outside the app only: bank transfer, Whish Money or in person. There are no in-app purchases and no card payments.
How do I delete my account?
In the app: Profile > Account management > Delete Account (immediate). Or email support@arbify.me with the subject "Delete my account" (done within 72 hours). Full details: arbify.me/delete-account
Is Arbify medical advice?
No. Arbify is fitness coaching only. Talk to a doctor before starting a new program.
Who can use Arbify?
Adults 18+.
How do I talk to my coach?
Use the Coach chat in the app or WhatsApp +961 76 753 382. Both are available on every tier.